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Electrical Requirements

Wood and Construction Questions

Do you only use 100% Canadian Woods? If not, where does your wood come from?

YES – Only top-quality Canadian wood is used.

Do you KILN dry your wood to prevent future warping or cracking? How long?

YES – All saunas are treated for a 90 day minimum.

Do you use filler woods?

The only filler wood we use is 100% non-toxic and is hidden underneath the bench.

Is the same wood used on the sides and front walls used on the back wall as well?

YES – Lower quality saunas will use a veneer or thin plywood on the back wall where you can’t see it.

How thick is the wood you use?

All wood used is 7 – 10 mm in thickness.

How much does your sauna weigh?

1-2 Person – 450+ lbs

1-3 Person – 500+ lbs.

1-4 Person – 550+ lbs.

How is your sauna held together? Magnets? Buckles?

Bolts are used to securely hold all pieces together.
Sauna Feature Questions

Does this sauna come with EMF shielding?


Is any glue used on any part of the saunas?

NO – vegetable and water based agents are the only adhesives used.

What is the maximum temperature of this sauna?

150°F (changed in 5° increments)

Does this sauna come standard with Chromotherapy Lighting (light therapy ready)?


Do your saunas contain fireproof metal conduit over all of the wires?

All wires are covered by fireproof metal conduit, with none exposed top bare wood.

Do your saunas come with inside and outside temperature controls so the heat doesn’t escape when adjusting?


Does your sauna come with the older style automotive stereo, or one that is custom built into the control panel?

Built-in Pioneer w/6″ Pioneer Speakers

Are you able to program the timers? Can the saunas be set to turn on and warm up automatically?

YES – All saunas are equipped with timers capable of being programmed to turn on up to 30 hours in the future.
Infrared Heating Element Questions


What is the total surface area of heat covered by your saunas?

1-2 Person = 4150 sq inches of surface area heat

1-3 Person = 5450 sq inches of surface area heat

1-4 Person = 6200 sq inches of surface area heat

Are your heaters tested in independent clinical trials?


How many heating panels does your _______sauna have and where are they located?

Bliss: 8 = 2-front, 2-sides, 2-back, 1-calves, 1-feet

Reflect: 9 = 2-front, 2-sides, 3-back, 1-calves, 1-feet

Serenity: 9 = 2-front, 2-sides, 2-back, 2-calves, 1-feet

Unity: 15 = 2-front, 4-sides, 4-back, 3-calves, 2-feet

What is the Electro Magnetic Frequency of your Heaters?

Clinicall tested at ZERO

What micron range do your heaters have?

9.4 Microns

*Best in the industry*

Are your heating panels carbon or ceramic?

100% Organic Carbon

Is there any fabric covering the heaters that cannot be removed for cleaning?

Zero fabrics are included to increase the amount of heat and reduce the possibility of odors.

Are the wiring and components throughout the sauna commercial grade? Is there a cool down period between sessions?

All commercial grade wiring is used throughout each sauna. Saunas can run for 8 hours with no cool-down period.

Is the wiring of the sauna enclosed in metal conduit for safety

YES – Exposed bare wires create a fire hazard and cause a safety issue. All wiring is run through metal conduit.
Are these Options Included at No Additional Cost?

Oxygen Ionizer + Ozone Generator?


Cup Holders?


Magazine Rack?


Towel Holder?


Inside and Outside Controls


LED Lights for Chromotherapy (Light Therapy)?


Panel Controlled Stereo System


Built-In Ergonomic Backrests?


Ventilation System?


12 Volt Adapter?


Outside Crown Molding LED Lighting?


Built in Aromatherapy/Essential Oils?


Front Heaters and Floor Heaters?

YES – It is very important to have heaters fully surrounding the body.

Tinted Door for Privacy?


Removable Floor Heating Cover or Screwed Down?

The floor heater cover is removable for convenient, easy cleaning.
Miscellaneous Information

What is the warranty included with purchase?


What is the cost of shipping?


How long have you been in business?


What safety approvals has your company been awarded?

ETL – Yes

ISO 9001 – Yes

CE – Yes

ROHS – Yes

Are your sauna prices listed online?

Yes. We believe in educating our customers first without high pressure sales tactics. We value our customers privacy and will never ask you to trade your personal information.

Why Choose Neosauna?

  • Near/Mid/Far Infrared
  • Himalayan Salt Walls
  • Chromatherapy
  • Low EMF Carbon Heaters
  • Premium Bluetooth Speakers
  • All Non Toxic Materials
I Owe My Life to the Full Spectrum Infrared Sauna

After spending my youth as an elite international level tennis player and long distance runner, at the age of 24 I was diagnosed with chronic fatigue syndrome. As the only parent to a young child, this diagnosis was unacceptable to me. My athletic career had saturated my body with lactic acid and my internal organs were unable to handle the toxicity. Coupled with the trauma of a physically abusive marriage, my body was depleted of vital life force. It was in my darkest hour that I discovered the full spectrum infrared sauna.

This discovery and regular use of the full spectrum infrared sauna gave me the gift of my life. My body was able to detoxify the accumulation of lactic acid and relax out of the fight or flight state it had become accustomed to. After six months of use I was able to walk and engage in the normal everyday activities of a young mother. Today there is no evidence of chronic fatigue. I live in a healthy body filled with youthful vitality. I owe my life to the full spectrum infrared sauna and will be eternally grateful for the technological inspiration of NEOSAUNA. Kat D.


Thank You NeoSauna, You Have Changed My Life

Living in New York with its harsh winters caused me several months of depression from lack of sun. Using sun beds as treatment worked to some degree but created concern from the standpoint of unhealthy rays. I found a great solution through an infrared sauna. Thank you NeoSauna, you have changed my life. Cheryl Fitzpatrick

New York, NY

One of the Best Investments We Made for Ourselves

My friend introduced us to infrared saunas. I started to look in January of this year. I searched a lot of websites and reading on infrared saunas. Discussing everything with your staff and my husband who was very hesitated about getting one, we decided on the Newport Pro. One of the best investments we made for ourselves. I was scared due to the fact after a month having the sauna, I found out I was allergic to cedar. To my very grateful relief, I kept on using the sauna with no allergic reaction! Even my husband loves to go into the sauna either with me or alone. I am very pleased with the sauna and thank you so much for a great product. Theresa Troy


Lifetime Warranty
Artisan Craftsmanship